Privacy

Privacy Policy

How Ben Davis Driving School collects, uses and protects personal information when you enquire, book or use this website.

Last updated 31 August 2026

Who we are

Ben Davis Driving School provides driving lessons, licence-test preparation, defensive driving and related driver training in Hamilton, New Zealand. This policy applies to information collected through this website, our booking system, contact forms and normal communication with you.

For privacy questions, requests or corrections, contact us at ben@bddrivingschool.co.nz or 022 089 8474.

What information we collect

Depending on how you use the site, we may collect:

  • your name, email address and phone number;
  • booking details such as the lesson or package selected, instructor, date and time;
  • pickup and drop-off locations supplied for a lesson;
  • messages and information you send through our contact form, email or other communication;
  • payment status and transaction references needed to administer a booking (payment card details are handled by the payment provider rather than being stored by this website);
  • basic technical information needed to operate and secure the website, such as browser/device information, IP address, cookies and server logs.

If a parent, guardian or another person makes a booking for a learner, we may receive the learner’s information from that person. Please only provide information you are authorised to share.

Why we use your information

We use personal information where it is reasonably necessary to:

  • provide, schedule and manage driving lessons, packages, courses and assessments;
  • send booking confirmations, reminders, changes and other service messages;
  • give the assigned instructor the information needed to deliver your lesson, including contact and pickup/drop-off details;
  • respond to enquiries and provide customer support;
  • administer payments, refunds and accounting records;
  • keep the website and booking system secure and reliable;
  • meet legal, tax, safety or record-keeping obligations.

We do not sell personal information. We do not use booking or staff calendar information for third-party advertising.

Who information may be shared with

We only share information where it is needed to run the service or where the law requires it. This can include:

  • the driving instructor assigned to your booking;
  • website hosting, booking, email-delivery and form-processing providers;
  • the payment provider used to process online payments;
  • Google, where an instructor has connected Google Calendar for scheduling;
  • professional advisers, regulators or authorities where reasonably required by law.

Some technology providers may process or store information outside New Zealand. Where this occurs, we take reasonable steps to use reputable providers and appropriate safeguards.

Google Calendar and Google user data

Staff may choose to connect a Google Calendar to the Ben Davis Driving School booking system. When a staff member authorises this connection, the site may access the selected calendar to check availability and create, update or remove booking events.

Google Calendar information is used only to provide scheduling and calendar-sync functionality. It is not sold, used for advertising, or shared with unrelated third parties. Staff can disconnect the integration in their booking-system account or revoke access through their Google Account at any time.

Our use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements. Google user data is limited to the calendar-integration functionality described above.

Cookies and website technology

The website and embedded booking tools may use cookies or similar browser storage to remember preferences, maintain sessions, prevent abuse and make booking features work. Third-party services embedded in the site may also set their own essential cookies.

Storage, security and retention

We take reasonable technical and organisational steps to protect personal information against loss, misuse and unauthorised access. No online system can be guaranteed completely secure.

We keep personal information only for as long as it is reasonably needed for the purpose it was collected, for customer-service and business records, or to meet legal and accounting obligations. Information that is no longer required may be deleted or anonymised.

Your privacy rights

Under New Zealand’s Privacy Act 2020, you can ask for access to personal information we hold about you and ask us to correct it if it is wrong. Contact ben@bddrivingschool.co.nz to make a request.

If you have a privacy concern, please contact us first so we can try to resolve it. You can also contact the Office of the Privacy Commissioner if you believe your privacy rights have not been respected.

Changes to this policy

We may update this policy when our services, technology or legal obligations change. The current version will always be published on this page with the date of the latest update.